Privacy Policy

1. Information We Collect

When you use Ezoneshoppi, we collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes your name, email address, phone number, shipping address, and payment information.

We also automatically collect certain information about your device and how you interact with our services, including IP address, browser type, pages visited, and purchase history.

2. How We Use Your Information

• Process and fulfill your orders
• Send you order confirmations, updates, and shipping notifications
• Respond to your questions and provide customer support
• Send promotional communications (you can opt out at any time)
• Improve our products and services
• Prevent fraud and ensure platform security

3. Payment Processing – Razorpay

All online payments on Ezoneshoppi are securely processed by Razorpay Software Pvt. Ltd., a PCI-DSS Level 1 certified payment gateway. When you make a payment, your card details, UPI ID, or banking credentials are entered directly on Razorpay's secure payment page and are never stored on our servers. We only receive a payment confirmation token and order ID from Razorpay.

Razorpay may collect device and transaction data for fraud prevention. Your use of Razorpay's services is also governed by Razorpay's Privacy Policy.

4. Google Sign-In

We use Google OAuth 2.0 for account authentication. When you sign in with Google, we receive your name, email address, and profile picture from Google. We do not receive or store your Google password. Your use of Google Sign-In is also governed by Google's Privacy Policy.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to complete your transactions or as required by law. We share data with:

• Razorpay – for processing payments securely.
• Google – for account authentication via Google Sign-In.
• Shipping partners – your name and address to fulfill and deliver your order.
• Law enforcement – when required by applicable law or court order.

6. Data Security

We implement industry-standard security measures to protect your personal information. All data in transit is encrypted using SSL/TLS. Payment data is handled exclusively by Razorpay's PCI-compliant infrastructure. We do not store credit/debit card numbers or CVV codes on our systems.

7. Cookies & Local Storage

We use browser localStorage to keep you logged in and preserve your cart and wishlist between visits. We do not use third-party advertising cookies. You can clear your browser storage at any time.

8. Data Retention

Account data is retained as long as your account remains active. Order records are retained for 7 years for legal and accounting purposes. You may request deletion of your account by contacting us.

9. Your Rights

You have the right to access, update, or delete your personal information at any time through your account settings. You may also contact us to request a copy of your data or to opt out of marketing communications.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at ezoneshoppi@gmail.com.